Every damn trimester they screw up my loans. Now I get two letters in the mail saying both my subsidized and unsubsidized loan application has been rejected. Which I can only assume is for next year, because they certainly don't tell me in the letter. Ok, so I was calm, I called them and talked to customer service. Absolute ****ing ****** gets my call, and in broken english tells me my loans are fine, they've been dispersed already. For the 08-09 year. Great, how about 09-10. Oh yes sir, everything is fine for both of your loans for 08-09. Great, how about 09-10. Well what I see here is that your loans have been dispersed for 08-09. Great, how about someone with listening comprehension above that of a 4 year old. My six year old nephew could do a better job than you and he just learned how to count.