Page 1 of 2 12 LastLast
Results 1 to 25 of 31

Thread: Open Letter: ALN please respond

  1. #1
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187

    Open Letter: ALN please respond

    I placed my orders in January and February. I was one of the first to order Results BEFORE they went on sale for the pre-order price at which time I order an additional 3 tubs (Total of 6 tubs). Due to problems, I understand, things weren't shipping on time. You managed to send me parts of my order with the exception of Results, 2x E.T.S and Chocolate Nitrean (The Chocolate was on pre-order). I was told I'd be one of the first to get Results because I was one of the first to place my order.

    I cancelled 3 of the Results (These were for a friend who decided he couldn't wait any longer). I wanted my 3 Results bad, and with more Nitrean and E.T.S coming (Stuff still not received), I figured I could wait.

    In the past you've been super fast with email (Like the page says, usually within a couple of hours). This hasn't been the case recently. I've tried calling you guys. I left a message with my number, but no calls or emails returned.

    I understand the frustration that's going on with ALN and suppliers but there's some frustration happening here too. Over 300USD in product not received. I was hoping for email or a call but I can't seem to get that either. I thought I would post here and maybe grabs someones attention.

    I wanted to order Pre-workout but before I do I need to know I'll be getting my orders. So if you could please comment in here or send me email/call, I'd really appreciate it. I understand running a business can be brutal at times (I do myself) but please don't forget the loyal customer.

    Regards,

    Jason
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  2. #2
    Administrator chris mason's Avatar
    Join Date
    Jan 2001
    Location
    Charlottesville, VA
    Posts
    12,677
    Jason, has no one gotten back to you?


    AtLarge Nutrition Supplements Ė Get the best supplements and help support Wannabebig!

  3. #3
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187
    Quote Originally Posted by chris mason View Post
    Jason, has no one gotten back to you?
    Nothing yet.

    I was told I would get a tracking number as soon as Results shipped (Several months ago). Never got one. Someone said shipping should've sent something (Tracking information) to me, nothing got sent. Someone checked with shipping and found nothing, and I was asked if I was sure nothing had arrived (That was a week ago and after several weeks of waiting). I sent along all the correspondence between myself and ALN showing I still had products to come and since then (1 week) nobody has responded to my email or phone call.
    Last edited by synonymous; 05-15-2014 at 07:44 PM.
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  4. #4
    Administrator chris mason's Avatar
    Join Date
    Jan 2001
    Location
    Charlottesville, VA
    Posts
    12,677
    What email are you sending from?

    Chris


    AtLarge Nutrition Supplements Ė Get the best supplements and help support Wannabebig!

  5. #5
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187
    the email I have set up with ALN:

    nankatabetai @ gmail dot com
    Last edited by synonymous; 05-15-2014 at 08:25 PM.
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  6. #6
    Administrator chris mason's Avatar
    Join Date
    Jan 2001
    Location
    Charlottesville, VA
    Posts
    12,677
    Quote Originally Posted by synonymous View Post
    the email I have set up with ALN:

    nankatabetai @ gmail dot com
    Ok, I just left a note for the guy that handles this stuff and he should contact you today.


    AtLarge Nutrition Supplements Ė Get the best supplements and help support Wannabebig!

  7. #7
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187
    Thank you Chris.

    I resent as much information as I had and hope to get sortd out quickly.

    Early this year and part of last year, after placing orders with ALN I received messages somewhat like "Paypal wasn't able to generate an invoice but don't worry, your orders will be shipped"

    I mentioned this in the email. I can't remember the exact wording but since I had received orders with this message I didn't think it would factor into my current situation. Is this possibly the problem?
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  8. #8
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187
    I'm wondering how long I should wait for a response to the email I sent 5/17? Was my email received?
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  9. #9
    Administrator chris mason's Avatar
    Join Date
    Jan 2001
    Location
    Charlottesville, VA
    Posts
    12,677
    I cannot find an email from that email address?

    Tell you what, send one and let me know and I will check for it.


    AtLarge Nutrition Supplements Ė Get the best supplements and help support Wannabebig!

  10. #10
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187
    I just sent one now. It's 940pm Tuesday, Japan time.

    I'm simply replying to the following address contactform @ atlargenutrition dot com
    Last edited by synonymous; 05-20-2014 at 06:46 AM.
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  11. #11
    Administrator chris mason's Avatar
    Join Date
    Jan 2001
    Location
    Charlottesville, VA
    Posts
    12,677
    Quote Originally Posted by synonymous View Post
    I just sent one now. It's 940pm Tuesday, Japan time.

    I'm simply replying to the following address contactform @ atlargenutrition dot com
    I don't know what the problem is? Send an email to chris@atlargenutrition.com and I will have it replied to.


    AtLarge Nutrition Supplements Ė Get the best supplements and help support Wannabebig!

  12. #12
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187
    OK. Email sent to your address at 7.25pm Japan time
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  13. #13
    Administrator chris mason's Avatar
    Join Date
    Jan 2001
    Location
    Charlottesville, VA
    Posts
    12,677
    Quote Originally Posted by synonymous View Post
    OK. Email sent to your address at 7.25pm Japan time
    Yep, I passed it to my guy and he should be getting back with you.


    AtLarge Nutrition Supplements Ė Get the best supplements and help support Wannabebig!

  14. #14
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187
    OK. If I want to reply to the email, should I send it to your email or to the email directly?
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  15. #15
    Administrator chris mason's Avatar
    Join Date
    Jan 2001
    Location
    Charlottesville, VA
    Posts
    12,677
    Just send it to me direct - chris@atlargenutrition.com


    AtLarge Nutrition Supplements Ė Get the best supplements and help support Wannabebig!

  16. #16
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187
    Quote Originally Posted by chris mason View Post
    Just send it to me direct - chris@atlargenutrition.com
    Email sent your way.
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  17. #17
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187
    @Chris

    Email sent:

    9:15 PM
    Monday, June 2, 2014 (EDT)
    Time in Charlottesville, VA, USA
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  18. #18
    Administrator chris mason's Avatar
    Join Date
    Jan 2001
    Location
    Charlottesville, VA
    Posts
    12,677
    Thomas should have emailed you?


    AtLarge Nutrition Supplements Ė Get the best supplements and help support Wannabebig!

  19. #19
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187
    Got a reply this morning. Waiting for the next reply. I CC'ed the reply to you as well, just in case.
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

  20. #20
    Tap, Rack, Bacon ncsuLuke's Avatar
    Join Date
    Apr 2005
    Location
    Dallas, TX
    Posts
    1,388
    seems like an odd thing to ban a guy over

  21. #21
    Administrator chris mason's Avatar
    Join Date
    Jan 2001
    Location
    Charlottesville, VA
    Posts
    12,677
    Quote Originally Posted by ncsuLuke View Post
    seems like an odd thing to ban a guy over
    I didn't, well not intentionally. You guys don't see it, but we have been getting an incredible amount of SPAM. I must have accidentally banned him during a cleanup.


    AtLarge Nutrition Supplements Ė Get the best supplements and help support Wannabebig!

  22. #22
    Wannabebig Member
    Join Date
    Mar 2010
    Posts
    15
    When will Results be back in stock? I've been waiting since April.

  23. #23
    Administrator chris mason's Avatar
    Join Date
    Jan 2001
    Location
    Charlottesville, VA
    Posts
    12,677
    Quote Originally Posted by knicks6002 View Post
    When will Results be back in stock? I've been waiting since April.
    I'm not sure. We are working with the new supplier that we made the legal agreement with to have them do it once again for us.


    AtLarge Nutrition Supplements Ė Get the best supplements and help support Wannabebig!

  24. #24
    Wannabebig Member
    Join Date
    Mar 2010
    Posts
    15
    As a long time customer, this is disappointing and sad to say it's getting harder to stick with the company. If I placed an order with another product that's in stock, can I just get that one shipped out to me now rather than have to wait?

  25. #25
    Senior Member synonymous's Avatar
    Join Date
    Feb 2011
    Posts
    187

    unbanned

    Thank you for unbanning. Was kinda confused there. Thought my hernia thread was the problem.
    Ban Censors Donít Let ___ Stop___
    Love Your Enemies - It Really Messes with Their Minds

Similar Threads

  1. Open letter of Nicholas Vitkevich to president WPC Mike Sweeney
    By GLUTARGIN in forum Powerlifting and Strength Training
    Replies: 2
    Last Post: 10-12-2011, 07:57 PM
  2. How would you respond to this?
    By Joshua_P in forum Bodybuilding & Weight Training
    Replies: 5
    Last Post: 05-29-2009, 03:32 PM
  3. How would my body respond
    By the one in forum Diet and Nutrition
    Replies: 6
    Last Post: 04-20-2006, 09:59 AM
  4. Someone respond to my stupidity!
    By RussianRocket in forum General Chat
    Replies: 32
    Last Post: 08-30-2005, 03:52 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •